COLORPLANE · eu-consumer-v1-2026-08-22

Refund policy

Colorplane provides a visible request-refund action in the app. This policy is additional to any non-excludable consumer remedies.

How to request a refund

Open Account → Billing in Colorplane and choose Request refund, or email colorplane@colorplane.com from the account used to purchase. Include the reason and the Stripe receipt or Checkout reference when available.

Review and outcome

A request is recorded with the associated purchase and reviewed promptly. The production app does not promise an automatic outcome. If approved, Stripe returns funds to the original payment method; bank processing time can vary. The final voluntary refund window and any regional variations require legal approval before launch.

Subscriptions

A refund request does not itself cancel a monthly subscription. Cancel future renewals separately through Manage subscription in Billing. If a refund is completed, paid access may end, subject to mandatory law and any already-paid service rights.

Your files

A cancellation or refund does not delete photographs, presets, or exports kept locally by the user. Statutory rights concerning defective or non-conforming digital content remain unaffected.