COLORPLANE · eu-consumer-v1-2026-08-22

Refund policy

Colorplane provides a visible request-refund action in the app. This policy is additional to any non-excludable consumer remedies.

How to request a refund

Open Account → Billing in Colorplane and choose Request refund, or email colorplane@colorplane.com from the account used to purchase. Include the reason and the Stripe receipt or Checkout reference when available.

Review and outcome

A request is recorded with the associated purchase and reviewed promptly. The production app does not promise an automatic outcome. If approved, Stripe returns funds to the original payment method; bank processing time can vary. The final voluntary refund window and any regional variations require legal approval before launch.

Paid access

Colorplane has no subscription or future renewal to cancel. If a refund is completed, paid access may end, subject to mandatory law and any already-paid service rights.

Your files

A cancellation or refund does not delete photographs, presets, or exports kept locally by the user. Statutory rights concerning defective or non-conforming digital content remain unaffected.